Improving access to services through efficient and accountable referral pathways
RIMS / FAQs / Q5: how to send the case to a specific focal point
Q5: how to send the case to a specific focal point
You should create your referral and save it and then open it again in order to refer
Open your drafted referral and press on action and then refer, a new window will appear to choose your desired focal point press on the labeled point at the left.
A page will appear giving you the option to search for your focal point based on organization, focal point name, phone number, user email, sector and services. Note: the service mapping will also have a matching score, to find the suitable focal point that will service your referral based on location and referred to sector and needed services.