Referral Information Management System

Improving access to services through efficient and accountable referral pathways

About RIMS

What is RIMS?

RIMS is a platform that assists humanitarian actors providing services across all sectors of the response in sending, receiving and tracking their referrals, to ensure effective and accountable referral pathways and strengthen access to multi-sector services for vulnerable populations.

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Accountability

Increased accountability to donors, beneficiaries and organizations

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Response

Timely service provision & targeted response to beneficiaries’ needs

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Efficiency

Regular reports & recommendations to improve referrals’ efficiency

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Coordination

Enhanced cross-sector coordination of services

RIMS at a Glance

Identify / Refer / Provide

  • 00:35   How RIMS Works
  • 00:48   Detailed Analysis
  • 01:18   Interactive Dashboards

 

Connecting vulnerable communities with the service that they need

 
23,562
referrals
9,040
Accepted/Successfully Closed
71
RIMS Partners

RIMS is made possible thanks to generous funding from

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For a more efficient and coordinated response in Lebanon

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Latest Reports

WOMEN’S BARRIERS TO ACCESS HUMANITARIAN SERVICES.

14-12-2021

This report explores the barriers women and girls in Lebanon face to access humanitarian services linked to their gender, from the perspective of both humanitarian service providers and communities in need of services. The report provides evidence-based recommendations to adapt and strengthen the engagement of humanitarian service providers with women and girls with the ultimate aim of ensuring that programs are gender-sensitive, and find innovative ways to reach women and girls and, when possible, circumvent the gendered barriers so that women and girls can benefit from humanitarian assistance.

THE IMPACT OF THE FUEL CRISIS IN LEBANON ON SERVICE PROVISION AND ACCOUNTABILITY TOWARDS AFFECTED COMMUNITIES.

14-12-2021

The RIMS report explores barriers to access humanitarian services during the Fuel Crisis, that started the last May 2021, from the perspective of both humanitarian service providers and communities in need of services. The report provides recommendations to improve and maintain access to multi-sector services by strengthening efficient and accountable referral pathways, and community engagement.

Improving Access to Services for Communities During COVID-19 Lockdowns

20-05-2021

The report explores barriers to access humanitarian services during the successive COVID-19 lockdowns, notably the last January-February 2021 lockdown, from the perspective of both humanitarian service providers and communities in need of services.